With the accelerated fragmentation of the consumer driven “splinternet,” the business challenge of optimizing the B2C customer/channel mix has never been harder. Bernie Gracy, VP of Strategy and Business Development for Pitney Bowes Volly, will discuss the implications for brands and marketers in the emerging digital mail category.

Shop Talk is Tim and John’s ongoing banter and commentary on current business topics. Join the conversation at 866-305-6887.

Jeff Yeager, America’s favorite cheapskate, returns. His new book, How to Retire the Cheapskate Way, is unlike most retirement planning and lifestyle books, and makes the compelling case that you can have a joyous, worry-free retirement by merely spending smart and focusing on what you truly want and expect out of retirement.

Shop Talk is Tim and John’s ongoing banter and commentary on current business topics. Customer service missteps and how planning the weekend is just as important as planning the week are on the agenda. Join the conversation at 866-305-6887.

OutQ’s Michelangelo Signorile joins Tim and John to kick off 2013 with a discussion on the year ahead in LGBT rights, and how much has changed in the way media reports on the community.

Shop Talk looks at all the work-related resolutions people make every year in the hopes of being more efficient and getting some time back. Is an empty in-box really a reality? And is it worth it? Join the conversation at 866-305-6887.

Join Tim, John, Producer Katie Castellano and Metroscope’s Paul Hagen for The Focus Group’s Holiday Listening Party. Guests include New York Times columnist Stuart Elliott, True Prep author Lisa Birnbach, the Butch Bakery’s David Arrick, The Fabulous Beekman Boys Dr. Brent Ridge and Josh Kilmer-Purcell, along with the holiday musical stylings of singers Michael Richard Kelly, Eddie Bruce and accompanist Tom Adams.

Offering strategies to meet virtually any Human Resource requirement, Integrity Staffing Solutions uses a unique approach to identifying talented associates, then matching them to their clients needs. President and CEO Todd Bavol discusses trends in seasonal hiring, and how many turn those jobs into full-time positions.

Paul Hagen of Metroscope helps celebrate the season with a special edition of Can You Focus, and joins in some fun and games helping Tim and John give away prizes to clever callers. A knowledge of Rankin/Bass will go a long way. Join the holiday fun at 866-305-6887.

The Wells Fargo Financial Focus returns with Kyle Young, CFP and Accredited Domestic Partnership Advisor. He will be looking at year-end financial planning, and speaking to the unique challenges faced by the LGBT community.

Volkswagen Group of America Product Manager Andres Valbuena introduces the 2013 Beetle Convertible, and talks about it’s historic design pedigree. Join the conversation at 866-305-6887.

The Strip and Beyond meets with John Arnos, the Concierge Supervisor at the Forbes Five-Star rated Wynn Las Vegas where he serves as a Pride Concierge, helping LGBT guests identify exciting experiences in Vegas. Atlantis Events was founded over 21 years ago by President & CEO Rich Campbell. Hosting some 20,000 guests a year, Atlantis is dedicated to creating a place where you can relax, be yourself, and have fun.

Donna Serdula is the author of LinkedIn Makeover: Professional Secrets to a POWERFUL LinkedIn Profile! and The Focus Group expert on all things LinkedIn. Join the conversation at 866-305-6887.

A pioneer in the depiction of gay characters on primetime television, Richard Kramer is the writer behind many popular shows including Tales of the City and thirtysomething. His first novel, These Things Happen, starts with an innocent question a teenage boy poses to his father and his father’s partner: do they think that being gay is a choice?

She’s not a nutritionist, she’s just hungry! Lisa Lillien is a number-one New York Times bestselling author and the creator of the Hungry Girl brand, and has a new book out: Hungry Girl to the Max!: The Ultimate Guilt-Free Cookbook. Join the conversation at 866-305-6887.

Dr. Robin Zasio, a therapist on A&E Network’s Hoarders, has a new book entitled The Hoarder In You: How to live a happier, healthier, uncluttered life. It provides practical advice for decluttering and organizing, including how to tame the emotional pull of acquiring additional things.

John Ryan, Product Manager at Volkswagen of America, talks about the new Jetta Turbo Hybrid. It features a unique, turbocharged hybrid powertrain and aerodynamic body accents, along with stylish looks and a comfortable interior. The show wraps up with a sample of Casual Fridays, the Focus Group podcast.